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Recall system

  • Alarm and measures plan
  • Batch retracing by EDP
  • Informing all clients that have been supplied
  • Queried batches are returned
  • Info DAZ / PZ
  • Red Hand letter

Emergency case delivery

  • Emergency number announcement via an answering machine
  • Emergency number direct: 0203 - 3 18 18 99
  • Staffed round the clock
  • Transport by logistics possible at any time
  • Helicopters can be deployed

Quality assurance

QM System in conformity with

- AMWHV (GMP)
- AMGHBetrV (wholesale trade)

  • All operations are standardised and documented in the Standard Procedure Instructions (SOPs)
  • Self-inspections are regularly conducted
  • Last inspection by BezReg Düsseldorf 10/07

Recall Management System

Verification of recalls, processing, if necessary renewed packaging of medicines and pharmaceutical products to round off our Recall Management System.

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